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Booking & Cancellation Policy

BOOKINGS

Our booking and cancellation terms and conditions are below, if you have any questions about these terms please contact us. These terms and conditions apply for bookings made directly through the salon (this includes email, phone, messaging and booking platforms), online and third party bookings terms may vary please see individual terms on third party sites when booking online.

 

We accept bookings by phone or by email

We will require your full name, contact number and an email address to secure your booking. You will be sent a booking confirmation and any relevant consultation forms via email. Please notify us of any changes to your contact details.

 

A minimum of 50% non-refundable booking deposit will be required, with the balance payable on your appointment.  If you have previously failed to adhere to our cancellation policy you may be asked to pay in full in advance.

Group bookings of 4 or more require a 50% deposit on booking and balance 7 days prior to appointment.

We send complimentary appointment reminders by text and email.

We reserve the right to refuse bookings or treatment.

When booking via email, time slots offered to you will be held until closing time on that day, then they will be released

Whereby we are not able to honour a booking due to unforeseen circumstances, you will be notified at the earliest convenience on the contact information you have provided us with. We’ll do our best to re-arrange your appointment, you may be offered an alternative therapist, date or time. Any deposit taken or online deposits in this instance will not be lost.
 

CANCELLATIONS

 

We appreciate that emergencies may occur , if you are unable to attend your appointment please notify us as soon as you can. We know it can be frustrating when you can’t get an appointment, so cancelling helps us free up space for others and reallocate your slot.

 

Cancellations with less than 24 hours notice or unattended appointments will result in either a shorter treatment time ( if possible) or loss of deposit.  Where a deposit has not been taken for your booking and you have missed an appointment or cancelled within less than 24 hours. you will be required to leave a non-refundable 100% booking deposit for your next 1 booking.

 

Booking deposits may be transferred if re-scheduling your appointment before the 24 hour cancellation period, or refunded if you are not re-booking. Please allow 7 working days for refunds.

 

We reserve the right to charge for the remainder of the balance for unattended  appointments, no further bookings may be made until balance is paid. If you have a treatcard account as per our treatcard terms and conditions we reserve the right to deduct points to the value of the balance due. 
 

We reserve the right to make amendments to this policy

Terms and conditions for online bookings may differ. 

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